At Shooting Star Chase we are committed to protecting your privacy. This privacy statement describes how Shooting Star Chase collects and uses personal information about people who visit our websites. The terms of this statement may change, so please check it from time to time.

If you have any queries about this Privacy Statement please contact the Data Protection Coordinator at Shooting Star Chase, Bridge House, Addlestone Road, Surrey, KT15 2UE (01932 823100).

How do we collect information?

You provide us with your details when you enquire about our activities, make a donation or online purchase. We may also receive information about you from third parties, for example from our service providers or from a friend who wants to tell you about our websites or the fundraising activities we carry out.

What information do we collect?

The personal information we receive might include name, date of birth, email address, postal address, telephone number and credit/debit card details and your reason for supporting Shooting Star Chase.

How do we use this information?

We will use your personal information:

  • to provide you with the services, products or information you have requested.
  • to create a supporter record for you if you make a donation.
  • for administration purposes.
  • to further our charitable aims, including for fundraising activities.

As part of this, we may analyse the information to create a profile of your interests and preferences so we can contact you in the most appropriate way and with the most relevant information.

We may need to share your information with our service providers and associated organisations working on our behalf for administration purposes only. We will never share your information that allows you to be contacted by other organisations.

Our promise

We want to make sure you have a great experience of Shooting Star Chase. It’s important to us that we communicate in the best way for you. If you would like to amend your contact preferences at any time please do get in touch with our Supporter Care Services team on 01932 82141 or

Under 16s

We understand the importance of protecting the privacy of children aged under 16s. Children do take part in some of our events and where appropriate we will seek consent from a parent or guardian before collecting personal information. A child’s personal information would never be used for marketing purposes and they would only ever be contacted for administrative purposes.

How do we protect personal information?

All details received through our online forms are stored in a secure and password protected database. We also use a secure server when you make a donation or payment via our websites. We take appropriate measures to ensure that the personal information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our service providers, agents and associated organisations for the purpose of completing tasks and providing services to you. Where we use service providers we will make sure there are appropriate controls in place.

We may also need to disclose your information if required by law (for example to government bodies and law enforcement agencies) or if we have your permission to do so.  We will not sell any information about your web browsing activity.

Cookies and anonymous data

We may collect and record information in order for us to understand more about how our site is used and in turn make sure the site reflects your needs. To do this we may send cookies to your PC. A cookie is a small file that contains information that allows us to recognise that you have used the site before, but will not contain any personal data.

By browsing our site, you are accepting our use of cookies. If you do not want cookies to be stored on your PC it is possible to disable this function within your browser settings without affecting your navigation around the site.

Your consent

By providing us with your personal data, including information such as your reason for supporting Shooting Star Chase, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement.

Right of access

You have the right to ask for a copy of the information we hold about you and have any inaccuracies in your information corrected. If you wish to exercise these rights, please contact Supporter Care Services, Shooting Star Chase, Bridge House, Addlestone Road,  Surrey, KT15 2UE, by phone on 01932 823115, or email


Our websites may include links to websites run by other organisations. Shooting Star Chase is not responsible for the privacy practices of these websites and we recommend you read each privacy policy carefully.


If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We may change the terms of this Privacy Statement from time to time and any changes will be made  here. By continuing to use our websites you will be deemed to have accepted such changes.